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quality assurance

PURPOSE

This manual has been prepared in accordance with the Quality Assurance System to be employed by Doha Mountain Trading & Contracting. It has been developed for the purpose of communicating, policies, procedures requirements as well as implementing an effective system and providing means by which the continuity of the quality system can be reviewed, improved and amended.

 

POLICY STATEMENT

It is the policy to provide to its client and customers, goods and services that consistently meet the minimum requirements demanded by a particular project or contract and will endeavor to meet the needs and expectations of its customers. Compliance with procedures that support the quality system is mandatory, such procedures accurately reflect  working practices and can where necessary by modified with the approval of the quality representative to accommodate improvements recommended by any individual within the company.

quality assurance

QUALITY SYSTEM

The quality system developed by DOHA MOUNTAIN TRADING & CONTRACTING and described in this manual meets the requirement of the internationally recognized quality standard.

Level 1 Quality Assurance Manual (This document)

The purpose of this manual is to set out in general terms, quality policies, organizations, procedures and practices of DOHA MOUNTAIN TRADING & CONTRACTING.

Level 2 control Procedures

A document that specifies in detail, the exact operations to be followed in the completion of a particular task, within a department and the interfaces with other departments.

Level 3 Procedure Support
This level covers all data and documents used to support the procedures.

  • Reports Work Instructions
  • Records Inspection Plans
  • Registers Method Statements

TERMS AND DEFINITIONS
The following terms are defined in a basic and fundamental ma with International Standard.

Inspection — Activities such as measuring, examining, testing or gauging one or more characteristics of a
product or service and comparing these with specified requirements to determine conformity.
Quality — The totality of features and characteristics of a product of service that bear on its ability to satisfy stated Or implied needs.
Quality Assurance (Management Tool) — All those planned and systematic actions necessary to ensure that the final product will perform its intended function.
Quality Control (Production Tool) — Those actions related to the physical characteristics Of the materials, processes, and services, which provide a means to measure and control the characteristics to predetermined quantitative criteria.
Quality Management — That aspect of the overall management function that determines and implements the quality policy.
Quality policy — The overall quality intentions and directions of an organization with respect to quality policy, as formally expressed by Senior Management.
Quality Program — A documented set Of activities, resources and events serving to implement the quality Of an organization (essentially the written description Of a quality system)
Quality Systems Review — A formal evaluation Of the Status and adequacy Of the quality system in relation to quality, policy and new objective resulting from circumstances.
The following activities Will be planned and controlled in an effective manner.

  • Quality plans
  • Inspection and test equipment and products
  • Compatibility of the design
  • Quality Control
  • Identification of quality records


CONTRACT REVIEW
DOHA MOUNTAIN TRADING & CONTRACTING has the complete ability to meet contractual
requirements within program and budget. Records of contract reviews are retained. Amendments or
supplements to the original order are reviewed throughout the contract duration in accordance with the original review procedure.

DESIGN CONTROL
DOHA MOUNTAIN TRADING & CONTRACTING established and maintains documented procedures
to control verify and review the design of its undertakings in order to ensure that the specified requirements are consistently met. Drawings or plans are prepared for each design and development activity. The plans describe or reference these activities and define responsibilities for their preparation, changes and approval. The design and development activities are to qualified personnel equipped With adequate resources.

Our company adheres to a plan identified in its design procedures which for controlling the following activities:

  • General Design Control
  • Design and Development Planning
  • Design Input
  • Design Review
  • Design Output
  • Design Changes
  • Design Verification


DOCUMENT & DATACONTROL
DOHA MOUNTAIN TRADING & CONTRACTING
utilize a computerized index system to control
Documents and records. This includes,project identification, drawing identification, revision numbering and distribution. The documents and data are reviewed checked and approved for
Adequacy by authorized personnel prior to approval and issue. DOHA MOUNTAIN TRADING & CONTRACTING has established and maintains a list identifying the current revision status of documents so as to preclude the use if invalid documents.

PURCHASING
DOHA MOUNTAIN TRADING & CONTRACTING
has established documented procedures which ensure that purchased products conform to specified requirements. Subcontractors and suppliers are employed and selected for their ability to meet specified requirements. The purchasing documents contain clear data describing the product order, type, class and grade. A continually updated schedule of approved suppliers is maintained to indicate scope of supply and approval status.

CONTROL OF CUSTOMER - SUPPLIED PRODUCT
Documented procedures have been developed for the receiving, handling, Storage and maintenance Of materials and equipment, supplied as part Of the contract by the client. Details Of Customer supplied products that may be missing, damaged, or considered unsuitable are recorded and reported to the customer

PRODUCT IDENTIFICATION AND TRACEBILITY
DOHA MOUNTAIN TRADING & CONTRACTING established and maintains documented procedures for identifying the product from receipt and during all stages of production, and installation. Its material department is bound by the following general control documents.
Receiving Inspection report
Over/Short and damage report
Material return report

PROCESS CONTROL
Production, installation and servicing processes which directly affect quality are carried out under controlled conditions. It follows documented procedures defining the manner of production, installation,and servicing in conjunction With project reference standards, codes, utilizing.specific project developed quality plans.

DOHA MOUNTAIN TRADING & CONTRACTING monitors and controls process parameters and
product characteristics by:
Acceptance Of materials on receipt.
Verification by inspection and test during construction.
Ascertaining the effectiveness and efficiency of the protective storage and maintenance programmers.
Appropriate quality records are maintained to provide definitive evidence of qualified processes, equipment and personnel.

INSPECTION AND TESTING
Documented procedures are established for inspection and testing activities in order to verify the specified requirements for the products that are met. Records are implemented and maintained which provide evidence that the product has passed specified inspection levels,at the various defined stages in the quality plan.

Documents forming such records include, but limited to:

  • Test reports
  • Material test certificates
  • Inspection release forms
  • Letters of conformity
  • Inspection reports


CONTROL OF INSPECTION, MEASURING & TEST EQUIPMENT
DOHA MOUNTAIN TRADING & CONTRACTING
has documented procedures to control, calibrate and
maintain inspection measuring and test equipment (including test software) to demonstrate the conformance Of product to the specified requirements. The maintenance of records of all such calibrations is part of company's control.

INSPECTION AND TEST STATUS
Maintains the identification Of inspection and test Status by documented procedures. These Will identify the requirements throughout the production, installation and servicing Of the product.

1. CONTROL & NON-CONFORMING PRODUCTS
DOHA MOUNTAIN TRADING & CONTRACTING
has documented procedures to ensure that products
that do not conform to specified requirements are prevented from inadvertent use or instant. A documented procedure provides identification, documentation, evaluation, segregation (when practical) and disposition of non-conforming products, and for notification to the function concerned.

2. CORRECTIVE & PREVENTIVE ACTION
DOHA MOUNTAIN TRADING & CONTRACTING
has established a documented procedure for
implementing corrective and preventive actions.
The procedure in place for corrective action ensures the following:
Customer complaints and internal NCR's are effectively solved.
The cause of nonconformities is investigated and documented.
Corrective actions required to eliminate the cause of non-conformities are identified.
Controls are applied to ensure that the corrective identified action is executed effectively.

DOHA MOUNTAIN TRADING & CONTRACTING has established a documented procedure for implementing corrective and preventive actions.
The procedure in place for corrective action ensures the following:
Customer complaints and internal NCR 's are effectively solved.
The cause of non conformities is investigated and documented.
Corrective actions required to eliminate the cause of non-conformities are identified.
Controls are applied to ensure that the corrective identified action is executed effectively.

The procedure in place for preventive actions ensures the following:
Appropriate sources of information such as concessions, audit reports, quality records and customer complaints are used to detect, analyses and eliminate potential causes of nonconformities.
The actions needed to resolve problems requiring preventive action are identified and effectively executed.
Relevant information regarding the actions taken including procedural amendments is submitted for management review.

HANDLING STORAGE, PACKING PRESERVATION & DELIVERY
DOHA MOUNTAIN TRADING & CONTkACTING has developed and maintains documented procedures for handling, storage, packing preservation and delivery of its products. It provides methods of handling products so as to prevent damage and deterioration and designated storage areas to which are designed to prevent damage to products, pending use or delivery.

CONTROL OF QUALITY RECORDS
DOHA MOUNTAIN TRADING & CONTRACTING follows documented procedures for their identification, collection. Indexing, access, filing, storage, maintenance and disposition of quality records. These quality records are maintaining to demonstrate conformance to specified requirements and the effective operation of the quality system.

INTERNAL QUALITY AUDITS
DOHA MOUNTAIN TRADING & CONTRACTING has established and maintains documented procedures for the planning and implementation of internal quality audits to verify that quality activities and related results comply with planned arrangement and to determine the effectiveness of the quality system.

Internal audits are scheduled on the status and importance Of the activity. Audits are conducted on a specific part of the quality system at defined periods identified in the audit schedule. They will be conducted only by suitably qualified and experienced personnel. Scheduled audits are carried out to ensure that the quality system documents adequately define the needs of the company. The documented procedures are practical, understood and adhered to. The results of the audits are documented and brought to the attention of the personnel having responsibility for the area audited with the typical reports include the following information.

  •  The deficiencies found
  •  The corrective action required
  •  The corrective action completion date
  •  The person responsible for carrying out the corrective action. The ultimate aim is to ensure that all operations are performed in the most efficient, economical manner to a consistent standard acceptable to the customer
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